Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of RenueTech ("Service", "we", "us", or "our"), operated by RenueTech Solutions. By creating an account or using the Service in any way, you ("User", "you") agree to these Terms in full.

We reserve the right to update these Terms at any time. We will notify you of material changes via email or a notice on the platform. Continued use of the Service after changes constitutes acceptance of the new Terms.

2. Description of Service

RenueTech is a cloud-based client management and renewal reminder platform that enables businesses to:

• Track client renewal and appointment dates
• Send automated WhatsApp reminder messages to clients
• Store and manage client records via Google Sheets
• Sync calendar events with Google Calendar
• Manage multiple business types including insurance, clinics, aircon servicing, and pest control

The Service is provided on a software-as-a-service ("SaaS") basis. We do not guarantee that the Service will be available at all times without interruption.

3. Account Registration

To use RenueTech you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use of your account
• Take responsibility for all activities that occur under your account

Each subscription is for a single business entity. You may not share your account credentials with third parties outside of your organisation.

4. Subscription and Billing

Free Plan: Available without a credit card. Includes limited features as described on our pricing page. We reserve the right to modify or discontinue the free plan at any time with reasonable notice.

Paid Plans: Billed monthly in advance. Prices are stated in Malaysian Ringgit (RM) unless otherwise specified. All fees are non-refundable except where required by law.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused periods.

Price Changes: We will give you at least 30 days' notice before changing subscription prices. Continued use after the effective date constitutes acceptance.

Taxes: Prices are exclusive of any applicable taxes including Service Tax (SST). You are responsible for any taxes applicable in your jurisdiction.

5. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited, or misleading messages to clients
• Violate any applicable laws, including Malaysia's Communications and Multimedia Act 1998
• Harass, abuse, or harm any person
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Resell or sublicence access to the Service without our written consent
• Use the Service for any purpose other than legitimate business communications with your own clients

We reserve the right to suspend or terminate accounts that violate these conditions without prior notice.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your data: Client data entered into RenueTech is stored in a centralised Google Sheets database managed by RenueTech. You may request a full export of your data at any time. Google Calendar is the exception — if connected, events are written to your own Google Calendar account directly.

Data responsibility: You are solely responsible for the accuracy, legality, and appropriateness of the client data you enter into the Service. You must have lawful grounds to store and contact your clients, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Data security: Access to your RenueTech account is protected by credentials you set. You are responsible for maintaining their confidentiality.

7. WhatsApp and Third-Party Services

RenueTech's reminder feature sends messages via the Meta WhatsApp Business Platform. By using this feature, you agree to:

• Comply with Meta's WhatsApp Business Policy
• Only send messages to clients who have given their consent to receive business communications
• Take responsibility for the content of all messages sent through your account

RenueTech is not affiliated with Meta Platforms, Inc. We are not liable for any suspension, restriction, or termination of your WhatsApp Business account by Meta.

The Service also integrates with Google Calendar and Google Sheets (Google LLC). Use of these integrations is subject to Google's terms of service.

8. Intellectual Property

All software, designs, trademarks, and content comprising the RenueTech platform are owned by or licensed to us. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes.

You retain all rights to your client data and business information entered into the Service. By using the Service, you grant us a limited licence to process that data solely for the purpose of delivering the Service to you.

Except as expressly permitted by these Terms, you must not, and must not permit or assist any third party to: (a) copy, reproduce, modify, or create derivative works of any part of the Service, including its source code, page designs, layouts, text, graphics, or documentation; (b) scrape, crawl, harvest, or systematically extract data, content, or code from the Service by any automated or manual means; (c) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Service; (d) resell, sublicense, rent, lease, or otherwise make the Service available to any third party, or use it to build or assist in building a competing product or service; or (e) remove, obscure, or alter any copyright, trademark, or other proprietary notices.

"RenueTech", the RenueTech logo, and all related names and marks are our trade names and marks. You may not use them, or any confusingly similar mark, without our prior written consent. All software and content comprising the Service are protected by copyright, which subsists automatically under the Copyright Act 1987 of Malaysia and international copyright conventions. We reserve the right to suspend or terminate any account involved in a breach of this Section and to pursue all remedies available at law or in equity.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• WhatsApp messages will be delivered in all circumstances
• The Service will meet your specific business requirements
• Any errors in the Service will be corrected

You use the Service at your own risk.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, RenueTech and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of business or revenue resulting from missed client renewals
• Damages arising from WhatsApp delivery failures
• Data loss resulting from Google Sheets service interruptions
• Any unauthorised access to your account

Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid to us in the three months preceding the claim.

11. Termination

You may terminate your account at any time by contacting us. We may terminate or suspend your account immediately if you breach these Terms, fail to pay subscription fees, or if we discontinue the Service.

Upon termination, your access to the Service will cease. Your data in Google Sheets will remain in your own Google account and is not affected by termination of RenueTech access.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Contact Us

If you have any questions about these Terms, please contact us:

• Email: dannytkc@hotmail.com
• WhatsApp: +60 12-914 9398